FACSys Enterprise


High-performance fax server for mission-critical communication
With support for up to 96 lines, Facsys Enterprise is for organizations that depend heavily on fax for business communications. The solution includes virtually all of the connectors and gateways that Solgenia offers at no additional charge.

Enterprise servers can be deployed in a cluster with load balancing and automatic failover to provide the highest level of availability. Fax messages can be written to multiple, clustered SQL databases for archive redundancy as well.

Used by organizations in every industry, all over the world, fax remains a proven transmission medium at the core of business communications. In key functional areas such as sales, procurement, human resources and legal, fax is the standard means for ensuring secure transmission and receipt of critical information.
As organizations move to increase efficiency and maintain control of content for compliancy initiatives, transition from traditional fax machines to fax server solutions is integral to achieving these goals.

fax what you want, when you want, how you want
Solgenia® Facsys™ is a complete line of fax routing solutions ranging from turnkey appliances to enterprise-level software. Robust fax routing and delivery engines, Facsys solutions automate the flow of fax messages to ensure secure, efficient delivery of fax information to email inboxes and network repositories.
Facsys solutions eliminate the need for manual fax machines, and the handling and storage of hardcopy faxes. Facsys enables users to transmit and receive faxes directly through desktop and enterprise applications, a desktop client, a browser interface, and email client software.
Purpose-built application connectors, plug-ins and a software development kit ‘faxenable’ a broad range of applications, platforms and business process workflows, including:

  • Multi-Function Peripherals (MFPs)
  • Smart phones and other mobile devices
  • Microsoft Office and SharePoint
  • Enterprise Resource Planning applications (e.g. SAP)
  • Enterprise Content Management systems

Available in a range of options from stand-alone appliances to multi-server farms, Facsys scales from ten to thousands of users. A seamless upgrade path accommodates future growth for your fax messaging requirements.

Features & Benefits

Integrated fax messaging increases productivity

  • Facsys offers the most user interface options – Facsys Desktop Client, Facsys Web Access,

Outlook integration, MFP connectors, SAP integration and more

  • Broad interface support means users send and receive faxes from/to the familiar interfaces they know from desktop and enterprise software applications, copiers and scanners

Facsys Desktop Client

  • Fax-enables desktop applications – users can fax anything they can print or email
  • Silent push deployment of client software via SMS saves administrative time and effort

Facsys Web Access

  • Thin browser client enables users to send and receive fax messages easily from any location on the network
  • Includes all the features in the Facsys Desktop Client
  • Provides an easy transition for users familiar with Outlook Web Access

Seamless integration with Microsoft Office applications

  • Enables users to send Microsoft Office documents as fax messages directly from Outlook, and receive inbound faxes as emails in their

Outlook inbox folder

  • Familiar interface reduces training requirements and shortens the learning curve

Enhanced User Notifications

  • Improves communication amongst team members and supervisors to streamline the fax messaging workflow

Fax-enables email systems without connectors

  • Fax-enables Microsoft Exchange using the Exchange SMTP gateway (2007/2010/2013/2016)
  • Accelerates fax enablement of Exchange systems – customers are no longer required to install an additional connector
  • Enables essentially any SMTP mail platform (e.g. SAP®, Lotus® Notes) with eCOPY™ ShareScan OP™

Integrated Microsoft SQL technology

  • Retains fax transmissions for as long as required to meet compliance obligations
  • Document storage is limited only by hard drive capacity Integration with Microsoft SharePoint Enterprise Content Management
  • Enables users to publish inbound faxes and delivery notifications directly into SharePoint
  • Retains all metadata, user defined document properties (i.e. keywords) and OCR’d text
  • Facilitates storage, search and retrieval of faxes within the SharePoint repository
  • Increases collaboration efforts while enforcing document access control
  • Maintains document storage and retention policies in accordance with compliance requirements

Integration with Solgenia Freedoc Enterprise Content Management

  • Automatically deposits documents from email systems, MFPs and Facsys-enabled applications into the Freedoc ECM document repository
  • Provides an audit trail for all deposited documents
  • Ensures document integrity and retention required for regulatory compliance Integration with Multi-Function Peripherals (MFPs)
  • Supported models from Brother, Canon, HP, Ricoh, Sharp, Xerox and others

Supports SIP-based, Fax over IP

  • Eliminates the need for fax boards
  • Supports VoIP environments from Alcatel, Avaya, Cisco, Nortel, Siemens, 3Com, standalone gateways from Sonus, Dialogic, and many more
  • Utilizes existing IP data networks, including the Internet, to provide secure fax transmission without dedicated lines

Comprehensive Fax Routing

  • Supports multiple options for automated routing of inbound fax messages – Direct Inward Dialing (DID), Dual Tone Multi-Frequency (DTMF), Dialed Number Identification Service (DNIS), Call Sender Identification (CSI), Automated Number Identification (ANI) and Caller ID to ensure fax messages are delivered to the right individual or group quickly and efficiently
  • Routes inbound faxes to recipients based on Optical Character Recognition (OCR) of the fax content
  • Alternatively, scans for a barcode in an incoming fax message and uses that information to determine the correct recipient
  • Delivers outbound faxes using the least cost routing algorithm

Administration with Microsoft Active Directory Services

  • Leverages existing infrastructure to streamline user management, permissions and group membership
  • Provides the option of single sign-on for Facsys users

Centralized administration of all Facsys installations

  • Provides granular control of user profiles, groups, boards, channels, inclusion lists and blocked lists
  • Simplifies administration of load-balancing, failover, least-cost routing and other networking features
  • Delivers customizable delivery reports and notifications to multiple email recipients
  • Reduces administration time, effort and costs

Facsys Monitoring Service

  • Administrator’s application sends test fax messages to monitor the health of Facsys services
  • Can be used in conjunction with enterprise network management applications (e.g. Tivoli, Solgenia NetX) to trigger notifications of events or conditions

Facsys Active Fax Messaging/Software Development Kit (AFM/SDK)

  • Free, open source development kit provides the tools to customize and integrate Facsys with existing applications
  • Supports programming in C#, VB.NET, ASP/VBScript, ASP/JScript, C/C++ and VB

Incorporates Crystal reporting tools

  • Extracts Facsys information and presents it in meaningful graphical formats
  • Assists in tracking specific fax messages
  • Pre-defined report templates provide analysis of fax usage by user, group, server, load and other parameters

Flexible licensing models

  • Facsys is available as an all-in-one appliance and server software, licensed per-channel basis